Returns & Replacements

1. Eligibility

You may return or replace a product within 14 days from the date of delivery, provided it meets the following criteria:

• All regularly stocked items, except for consumable products, can be returned within 14 days of receipt.
• The item must be in unused condition and in its original packaging.
• If you do not have your purchase receipt, exchange will not be possible.
• Repairs of the products damaged due to wear & tear will be entertained at management discretion within 6 months of the purchase. Please note that the management has the right to assess the age & condition of the returned goods prior to offering a repair or exchange (Terms & Conditions Apply).
• Upon request, and at our discretion, we may exchange defective/faulty items for identical items of equivalent value.
• For your security & personal safety, CCTV cameras are in operation on these premises.
• The Management reserves the right to amend this policy without prior notice.
• You can return items that were originally part of the promotion, but you will lose the promotional discount. For example, if the item you are returning is part of a “50% off” deal, your refund will be adjusted against the retail per-piece rate of the products you choose to keep after the return.
• Credit/Debit card Payment: Note that your bank or card issuer can take 2-7 additional business days to process the transaction.
• Products purchased outside of stores at exhibitions and sale events will neither be exchanged nor refunded.
• Please note that we may not be able to exchange your product with the exact item(s) you purchased with us. Some of our products are exclusive to our online store or are available for a limited time only.
• If you wish to return your faulty or incorrectly supplied order for a refund or to exchange certain products, you must inform us within 7 days of receipt of your order, and return the relevant products in-store as soon as possible in the same condition as supplied, in their original packaging with a copy of the relevant receipt and a valid ID.
• If you have received an item(s) that is defective (e.g. delivered with ripped or missing parts, or other damage) it may be returned for a replacement or full credit upon approval.

2. Refund Process

Depending on your original payment method:

• If you paid by Credit/Debit card, we will process the refund by crediting your account within 7-14 working days.
• If you chose Cash on Delivery, our Customer Service team will initiate a bank wire transfer to the individual who placed the order within 7-14 working days.
• For orders paid via Bank Wire, a bank wire transfer will be arranged to the account of the person who placed the order within 7-14 working days.
• Refunds will be done only through the Original Mode of Payment.

3. Return & Replacement Conditions

Please note the following conditions:

• The item must be in an unused condition.
• It must be returned in the original packaging.

4. Shipping Charges for Returns

• Mariot Group offers free shipping for certain products within all emirates of UAE.
• We provide shipping by our own vehicle.
• For certain items, there may be shipping charges involved with a maximum of AED 150. Shipping charges are only for heavy-duty items.
• Collection from our branches is free of cost.

5. Contact Us

Before returning an item, please contact our Customer Service. This will help us create a return authorization for you.

We are here to ensure your experience with Mariot Kitchen Equipment is seamless and hassle-free. If you have any questions or concerns, please do not hesitate to reach out to our Customer Service team.