Shipping Details
Notice:We offer delivery to all regions of the United Arab Emirates. To most of the main cities like Dubai, Abu-Dhabi, Sharjah, Al Ain, Ras Al Khaimah, Ajman, and Um Al Quwain. We will deliver within 4-7 working days. If you need more details about the delivery times to other cities or remote areas, please contact us.
MARIOT GROUP will NOT deal or provide any services or products to any OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
1. Tracking
We will send you a tracking number that you can use to track the order online. Upon request, we will provide the mobile number of the representative who will be in charge of delivering the order to you.
2. In case of missing or damaged items
Although great care is taken while packing, damage does occur occasionally during transit. To help us claim the damage and speed up the reimbursement process we require that you perform the following steps:
- Sign on the delivery receipt stating the delivery
- Please check the item in front of the courier by checking the contents of the package
- If the item has any damage whatsoever, please include the same note on the delivery comments and request an RTO (Return to Origin) within the first 7 days of delivery. Mariot-Group will not take responsibility for the damaged item(s) after this period.
- Always take photos of any damage
- Do not throw away any of the original inner or outer packaging
- Call customer service directly after discovering the problem. Please have your order number available so that we can assist you as quickly as possible
3. Delivery During Eid Holidays
Due to the limited availability of shipping services, any orders that will be placed three days before the vacation, will be delivered three days after the vacation.
4. Prices
Orders over AED 1,500 are shipped for free. Below is the price breakdown for orders below that:
| Weight (Kg) | Price (AED) |
|---|---|
| 0 – 5 | 49 |
| 6 – 20 | 60 |
| 21 – 35 | 75 |
| 36 – 50 | 120 |
| 51 – 70 | 140 |
| 71 – 80 | 160 |
| 81 – 90 | 180 |
| 91 – 120 | 220 |
5. Canceling the order
If you want to cancel your order, please contact customer service. However, items that have already been processed for shipping will be dealt with as a return. Please visit the Return page for more information.
6. Contact Us
We are here to ensure your shipping experience with Mariot Kitchen Equipment is seamless and hassle-free. If you have any questions or concerns, please do not hesitate to reach out to our Customer Service team.
For any Shipping related request, you can contact us on:
Call or WhatsApp: +971-42882777 / 050 120 3917